The following common problems are some common problems encountered by our customers when purchasing, if you have other questions, please just send it to customers@lydongchi.com
We strive to provide you the best shopping experience and are working hard with sellers all over the world to get you great products at unbeatable prices! Due to our products coming from hundreds of sellers, our shipping is estimated to arrive at your doorstep within 14-30 Days.

We want you to be completely satisfied with your purchase. If you're unhappy with the product, you can return the item within 25 days of receiving the item.

You can initiate a return using the contact us page to start a return ticket. Please include your order number and the reason for the return. We will either reship a new one, apply for credit, or refund you. We do our best to respond to all requests within 24 hours of receiving them.

At this time, Trending Deals and Steals does not refund, reimburse, cover or otherwise be responsible for any fees not paid to Trending Deals and Steals. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the return process.

Shipping costs will be calculated during the checkout process when the order is placed.
Unfortunately, we no longer offer overnight delivery!
No, our courier company do not offer the service to deliver on weekends currently.You can send an email containing your order number via customers@lydongchi.com and indicate that you wish to cancel the order. You must cancel your order within 24 hours.

Note: No orders will be cancelled during holiday sales! Especially during the Black Friday + Cyber Monday sales period! with no exceptions!

Usually, the order is processed within 1-7 working days (Monday to Friday/9 am to 5 pm) after the customer makes a purchase on our website. Please note that purchases are made in the order of receipt. After your purchase order is shipped, an email confirmation will be sent. Please allow an additional 1-3 working day window (for shipping via sps) to update. This window will be updated when the postman scans your package into the system and then moves it to another location.
If you find that the products in the order are different, damaged, defective or missing, you must notify us via customers@lydongchi.com within 48 hours after delivery, please provide your order number and pictures of the problematic area/item And invoice file (via email attachment). If your concern has been approved, we will send a replacement for the damaged/defective product or provide store credit/refund. If contacted after 48 hours, the solution may vary from case to case. Our customer support department will resolve and correct this problem as quickly as possible.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
You can add a valid promotion code in the Basket.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
[time] minutes ago, from [location]
The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!
This email has been registered
ico-collapse
0
ic-cross-line-top
Top
ic-expand
ic-cross-line-top